Appointments / Reminders / Recalls

Please ring on 01472 320 775 to make an appointment.  We operate a routine reminder service based on SMS/email technology. Your dentists / therapists / hygienist will discuss with you when you need to see them again. We follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE) on appropriate recall intervals appropriate for the maintainance of your oral health. 

Cancellations / Failed Appointments

Sometimes we all have reason to alter appointments, if you are unable to keep yours PLEASE give us as much notice as possible.  The first failure to attend will result in a letter to inform that an appointment was missed to allow the opportunity to reattend.  Independent patients who miss further appointments may incur a £20.00 fee, subsequent failures (within a 24 month period) will be billed at the total cost of the planned treatment for the missed session.  NHS patients who persistantly fail will not be seen.

Out of Hours and Emergency Treatment

We endeavour to see our registered patients who need urgent care within 24 hours during opening time, ringing first thing in the morning will assist us to arrange an appointment; however, this may mean you do not see your usual dentist. If you have a dental emergency out of hours please ring 01472 320 775 and you will be given the number of the emergency clinic via the answer-phone message.

Dental Records

All records are maintained in line with the Data Protection Act. Your dental records will not be released to anyone without your signed express permission.

Complaints:

If you find you wish to complain about any part of the service we provide, in the first instance both independent and NHS patients contact:
J. Gorry, Harris and Hoyle, 27 Dudley Street, Grimsby, North East Lincolnshire, DN31 2AW
We will reply to your complaint within 14 days in writing, if the complaint relates to a clinical matter. Please note your dentist / hygienist / therapist may be consulted before responding.

If you do not obtain a suitable outcome you may then contact:

Denplan Denplan Limited, Denplan Court, Victoria Road, Winchester, SO23 7RG Tel: 01962 828000
Private Patients The General Dental Council, 37, Wimpole Street, London, W1G 8DQ Tel: 02078 873800

Fire Safety

In the event of a fire you will be asked to evacuate the premises and congregate outside the practice on the pavement.

Infection Control

We take all necessary precautions to protect our practitioners and patients. We have invested in the very latest disinfecting and sterilising techniques having acquired a state of the art washer-disinfector to complement our range of advanced vacuum autoclaves. Gloves, masks and eye shields are worn by the clinicians as an essential part of our infection control measures.  All equipment is either disposed of or sterilised using our autoclaves, which are serviced bi-annually and have internal computerised calibration safeguards. Infection control procedures are carried out before and after each patient ensuring that you are safeguarded from infection. Currently the costs of all disposables are included in the fees.

We are currently following government guidelines regarding SWINE FLU

Disabled access                              

Access via the front ramp enables our wheelchair users to enter the practice for treatment.

NHS Cancels and Failed appointment

There are no longer any charges for failed appointment for NHS patients however the dental reference service advise that if an appointment is missed the current course of treatment is considered complete.  When or if the appointment is remade this opens a new course of treatment incurring a full band 2 charge.  We thank you for your cooperation.